Home » health and safety » Parcel Delivery Workers and the degradation of work

Parcel Delivery Workers and the degradation of work


Kirsty Newsome,  Sian Moore,  Cilla Ross

Life for voiceless, low paid parcel delivery workers exposes the harsh realities of degraded work in 21st century Britain

The volume of parcel deliveries in Britain has exploded, accounting in 2016 for more than 1 billion home deliveries. Britain, the biggest online shopping market in Europe, boasts a growing army of workers engaged in the connected activities of logistics, distribution and delivery. Transformations in the logistics function and parcel delivery have been directed at securing more exacting, demanding and time critical levels of service delivery at minimum cost.

The introduction of hand-held Personal Digital Assistants (PDA) has also been crucial. These devices render the supply chain transparent by affording senders and their recipients `sight’ of an item’s progress and expected delivery time. The efficiency gains made possible however must be set alongside the costs for labour. Workers may be subject to labour intensification (more labour input per unit of labour time) and dehumanizing patterns of control that render them literally appendages to digital devices. Whether or not they are depends on their location within the sector. Read more


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

%d bloggers like this: