Technology is used to monitor workers doing platform-based work. It can also be used to regulate work and protect workers.
“But how to regulate? To begin with, the technology that has allowed parcelling and distributing work to ‘the crowd’ can also be used to regulate the work and provide protection to workers. Technology can monitor when workers are working, when they are searching for work, and when they are taking breaks. For example, Upwork, the on-line freelance marketplace, offers its clients the option of paying by the hour, as it can monitor the workers by recording their keyboard strokes and mouseclicks and taking random screen shots. Uber expects drivers to always have the app on, which can track drivers’ whereabouts including their downtime.
This same technology can thus also be used to ensure that workers earn at least the minimum wage or ideally to regulate the wage agreed collectively by the workers and the platform. If labour protections are put in place, then platforms will have the incentive to re-organise work to limit search time. Technology and better organisational design can help to minimise search time, improving efficiency for all. The technology can also be used to facilitate payment of social security contributions.”
For more on this see What’s Really New About the Gig Economy?